We are sad to report the loss of a dear friend and colleague, Debbie Webster. She recently passed after a long struggle with COVID-related illness. She was the Senior Director of Operations, Education and Member Support at PaymentsFirst, an ACH-advocating association and a client since 2004.
We will miss hearing Debbie's kind voice and her upbeat demeanor on the phone. She was always positive, pleasant and a true joy to work with. Our thoughts and prayers are with her family, friends and the staff at PaymentsFirst.
After months of preparations and testing, we have successfully migrated to the newest server technology available. Our servers are now running on the latest 12-core processors (we were on 4-core before). Both you and your members should notice a marked improvement in system performance. Last year, we were doing a demo of our system to a prospective client when they asked "Is this a small demo database...will our database run this quickly too?" We said "Yes, this is our live system. Not just a demo system." Apparently their then-current AMS system required them to wait 20-30 seconds just to access a single member record. Happy to report they are now a client and member searches are now faster than ever!
If you haven't tried WebSuite2 access while on-the-go, using your mobile phone, you should give it a try. If offers a quick way to find members, call, email or get directions to their business. You can also quickly email a group of members using a saved search too. We recently updated the interface and with the ability to page through search results and a few search and navigation refinements. Be sure to check it out!
We've worked closely with a number of clients to develop a tool that expedites the process of issuing refunds for registrations. The tool adds reversing charges to the registration invoice and allows you to select individual activities to refund. Or, you may refund all activities. The routine does not submit the payment processor refund request automatically. // You will find this feature under the 'Work with Registrations' > 'Generate' drop-down button. By default this feature is disabled. If you think you might want to use it, or would like more information, please contact us at Support@TCSsoftware.com.
Tim Rorris has been, and continues to be, a big part of TCS Software. The end of November 2019 marked his 20th year here at TCS! The company was founded in 1990 and Tim has been with us since 1999...